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Text File | 1992-11-06 | 64KB | 1,151 lines

PRO AUDIOSPECTRUM PLUS AND MULTIMEDIA PC UPGRADE KIT PLUS'S MOST COMMONLY-ASKED QUESTIONS AND ANSWERS July 14, 1992 *********************PRO AUDIOSPECTRUM PLUS PACKAGE CONTAINS******************* Media Vision Pro AudioSpectrum Plus Audio Adapter Card with built-in SCSI CD-ROM interface Pro AudioSpectrum Plus User's Guide v1.1 Pro AudioSpectrum Plus Installation Disk 1 & Disk 2 v1.2 Pro AudioSpectrum Plus Windows Drivers disk v1.2 Monologue v3.0 For DOS disk Pro AudioSpectrum Plus Quick Start v1.0 Recording Plus bit Digital Audio instruction sheet Monologue User's Guide Monologue Text to Speech Synthesizer Read Me First Pro AudioSpectrum Plus Product Registration Card *Contact Media Vision Customer Service (not Technical Support) if you do not have the current version which is v1.2 on the Installation Disks and Windows Drivers Disk. THE BUNDLED SOFTWARE CONSIST OF: Stereo Studio F/X SP Spectrum Software Controlled Mixer (PAS.EXE) TrakBlaster Pro Monologue v3.0 for DOS Music and Sound Effects Library AudioMate Windows Drivers and Pocket Tools ****************MULTIMEDIA PC UPGRADE KIT PLUS PACKAGE CONTAINS**************** The Pro AudioSpectrum Plus Audio Adapter Card with a built-in Sony CD-ROM interface (non-SCSI). And everything that comes with the Pro AudioSpectrum Plus package plus the following: Sony CDU-535 CD-ROM Drive (non-SCSI) with drive rails and screws CD-ROM Cable Driver Kit (The CD-ROM drivers are included in the Installation Disk 1) One CD-ROM Caddy Sierra King's Quest on CD-ROM Macromind Action on CD-ROM & Manual Introduction to Nautilus on CD-ROM Lotus 1-2-3 For Windows With Multimedia Help on CD-ROM (Shipped by Marketing upon receiving the Product Registration Card from the customer.) *********************************ABBREVIATIONS********************************* PASPLUS = Media Vision Pro AudioSpectrum Plus PAS16 = Media Vision Pro AudioSpectrum 16 PAS8 = Media Vision Original Pro AudioSpectrum 8-bit board TB = Media Vision Thunder Board AdLib = Adlib sound card SB = Sound Blaster sound card MPU-401 = Roland's proprietary MIDI interface protocol BBS = Bulletin Board System WIN31 = Windows 3.1 RMA = Return Material Authorization number ***********************************SOUND TYPES********************************* Digital Audio = Recorded sounds, usually speech and sound effects. These sounds are produced by the Digital-To-Analog Converter (DAC) on the PASPLUS. WIN31 uses the file extension .WAV for digital audio. Synthesized Audio = FM sounds, usually music but can also be used to produce speech and sound effects. These sounds are produced by the FM Synthesizer on the PASPLUS. WIN31 uses the file extension .MID for synthesized audio. CD Audio = CD-Audio Red Book sounds. These sounds are pro- duced by the CD-ROM drive, not by the sound board. PC Speaker = Crude music tones, speech and sound effects pro- duced by the System Timer Chip on the motherboard. These sounds are played back by the internal PC Speaker. **********************************FILE FORMATS********************************* WAV File Format: 4 bytes 'RIFF' 4 bytes <length> 4 bytes 'WAVE' 4 bytes 'fmt ' 4 bytes <length> ; 10h - length of 'data' block 2 bytes 01 ; format tag 2 bytes 01 ; channels (1=mono, 2=stereo) 4 bytes xxxx ; samples per second 4 bytes xxxx ; average samples per second 2 bytes 01 ; block alignment 2 bytes 08 ; bits per sample 4 bytes 'data' 4 bytes <length> bytes <sample data> For MIDI file format, please contact The International MIDI Association 5316 W. 57th St. Los Angeles, CA 90056 310-649-6434 Note: MIDI files cannot be converted to WAV, and WAV cannot be converted to MIDI. **************************SUPPORTED SCSI CD-ROM DRIVES************************* INTERNAL DRIVES: Chinon CDS-431. Contact Chinon at 310-533-0274 to get the 40-pin to 50-pin converter. Hitachi CDR-3650 NEC CDR-80, CDR-82, CDR-83, CDR-83J, CDR-83M, CDR-84 Sony CDU-541 Texel DM-3020, DM-3021 Toshiba XM-3201B EXTERNAL DRIVES: Chinon CD-SC (Sony CDU-8001), CD-SC Plus (Sony CDU-8002) CD Technologies Porta-Drive Chinon CDX-431 Denon DRD-253 Hitachi CDR-1553S, CDR-1650, CDR-1750S IBM 3510 Laser Magnetics CM212, CM214, CM231 NEC CDR-35, CDR-36, CDR-36M, CDR-72, CDR-73, CDR-73M, CDR-74, CDR-77 Panasonic CR-501-S Pioneer DRM-600 6-disc changer Sony CDU-6211, CDU-7211 Texel DM3010, DM-3120, DM-5020, DM-5021, DM-5120, DM-7120A, DM-7120B Toshiba XM-3201A, XM-3301, XM-5100A If your CD-ROM drive is not on this list, it will NOT work with the PAS16 (the SONY CDU-535 and the Laser Library are non-SCSI). If it is on this list and you would like to use the PAS16's SCSI interface to control the CD-ROM drive, please contact Media Vision Sales at 1-800-845-5870 to order an Internal SCSI Cable/Driver Kit for $39.00 or an External SCSI Cable/Driver Kit for $79.00. ************************PASPLUS TECHNICAL SPECIFICATIONS*********************** The PASPLUS sound card uses two sets of DMAs and IRQs. See the default set- tings in sections below. Does not support hardware compression. SB's DAC supports hardware decompression (2:1,3:1,4:1). PAS16's DAC does not support this. No hardware support for MPU-401. The PASPLUS comes in one of two versions of built-in CD-ROM interface, SCSI interface and Sony CD-ROM interface. The SCSI interface has a 50-pin connector on the left edge of the board. The Sony interface has a 40-pin connector on the left edge of the board, which only supports the Sony CDU-535 and the Laser Library. The card measures 7 7/8" and 3 7/8" and requires up a 16-bit slot. The LINE IN and LINE OUT are 1/8-inch stereo jacks. Supported speakers are 4-ohm or 8-ohm speakers, self-amplified speakers are optional. The MIC IN is 1/8-inch mono jack. Supported microphones are 600 to 10K ohm dynamic. The Internal CD-Audio Connector at J5 is a 5-pin header connector, 0.100" space header, pin 1=ground, 2=right in, 3=ground, 4=left in, 5=ground. The MIDI/Joystick Port has a D-15S connector type. The pinouts are: 1 +5VDC 2 JOYSTICK 1 FIRE 1 3 JOYSTICK 1 X 4 GROUND 5 GROUND 6 JOYSTICK 1 Y 7 JOYSTICK 1 FIRE 2 8 +5VDC 9 +5VDC 10 JOYSTICK 2 FIRE 1 11 JOYSTICK 2 X 12 MIDI OUT (GROUND on MIDI Mate and Thunder Board) 13 JOYSTICK 2 Y 14 JOYSTICK 2 FIRE 2 15 MIDI IN (+5VDC on MIDI Mate and Thunder Board) DEFAULT DMA AND IRQ SETTINGS *********USED BY THE PRO AUDIOSPECTRUM PLUS SECTION OF THE SOUND CARD********** DMA 3 at default. Selectable between (0,1,2,3,5,6,7) by changing the D:x para- meter of MVSOUND.SYS in CONFIG.SYS. Low-order DMAs are (0,1,2,3). High-order DMAs are (5,6,7). IRQ 5 at default. Selectable between (2,3,4,5,6,7,10,11,12,13,14,15) by chan- ging the Q:x parameter of MVSOUND.SYS in CONFIG.SYS. Low-order IRQs are (2-7). High-order IRQs are (10-15). IRQ 15 is used by the Sony CD-ROM driver at default. Selectable between (2-7, 10-15). Note: All DMAs and IRQs must be different to prevent conflicts. Also some computers do not support high-order DMAs and IRQs. Please contact the computer manufacturer for assistance. *****************************PASPLUS'S I/O ADDRESS MAP************************* Refer to pages 1-42 and 43 in the PASPLUS User's Guide. DEFAULT DMA, IRQ AND I/O PORT SETTINGS **************USED BY THE SOUND BLASTER SECTION OF THE SOUND CARD************** DMA 1. This setting is fixed if SB compatibility is enabled. IRQ 5 at default. Selectable between (2,3,5,7) by changing the Q:x parameter of MVSOUND.SYS. Please note that this IRQ is shared between the PASPLUS section and SB section of the sound card. Running SB_ON allocates this IRQ to the SB section. Running SB_OFF allocates it to the PASPLUS section. I/O 220h at default. Selectable between (220h,230h,240h) by changing jumper J10 on the sound card. The version of SB's DSP (processor) that is supported is v1.5. *************************STANDARD TROUBLESHOOTING STEPS************************ Generic CONFIG.SYS: DEVICE = C:\WINDOWS\HIMEM.SYS FILES = 30 BUFFERS = 10 LASTDRIVE=X (For CD-ROM drive. Refer to the SCSI Interface section below.) DEVICE = C:\PROAUDIO\MVSOUND.SYS D:X Q:X V:X J:X T:X (Refer to the PASPLUS Software Installation section below.) DEVICE = C:\WINDOWS\SMARTDRV.EXE 2048 512 DEVICE=C:\PROAUDIO\TSLCDR.SYS /D:MVCD001 /R /P:3 (SCSI CD-ROM driver. Refer to the SCSI/Sony CD-ROM Interface section below.) or DEVICE=C:\PROAUDIO\SONY_PFM.SYS /D:MVCD001 /I:X /S:32 /P:3 (Sony CD-ROM driver. Refer to the SCSI/Sony CD-ROM Interface section below.) Generic AUTOEXEC.BAT: @ECHO OFF PATH = C:\;C:\DOS;C:\WINDOWS;C:\PROAUDIO PROMPT $P$G C:\PROAUDIO\MSCDEX.EXE /D:MVCD001 /M:10 /L:X /V (CD-ROM driver. X is the drive letter assigned to the CD-ROM drive. Refer to the SCSI/Sony CD-ROM Interface section below) 1. Reduce to the generic CONFIG.SYS and AUTOEXEC.BAT. 2. Reduce the computer's CPU speed. Usually this can be accomplished by turning off the TURBO mode or disabling the internal/external memory cache by going into the computer's CMOS setup. 3. Reduce the computer's bus (I/O CLK) speed to 8MHz. The PASPLUS was designed around the IBM AT specification which uses this bus speed. Please note that this is not the same as the CPU speed. Once everything works fine at 8MHz bus speed, you can experiment at a higher bus speed. 4. Remove other peripheral boards from the computer, such as scanner board, tape backup,... 5. Try the PASPLUS in another 16-bit slot. 6. Try the PASPLUS in another computer. 7. If you don't hear any sound, recheck the speakers/headphones connections. ************************PASPLUS HARDWARE INSTALLATION************************** 1. Q: Do I have to change any jumpers before I install the PASPLUS? A: The default settings will work in most computers. Only try with different IRQ (in CONFIG.SYS) and I/O port (at J10) settings if you experience any problems or know that these settings are used by another peripheral board in the same system. 2. Q: How do I change the DMA and IRQ settings for the PASPLUS section of the sound card? A: The PASPLUS's DMA and IRQ can be changed by changing the D:x and Q:x parameter on the MVSOUND.SYS statement in the CONFIG.SYS file. 3. Q: How do I change the DMA, IRQ and I/O port settings for the SB section of the sound card? A: The SB's DMA is set at 1 and cannot be changed. After running SB_ON, the SB's IRQ can be changed by changing the Q:x in CONFIG.SYS. The SB's I/O port can be changed by changing the jumper J10 on the sound card. 4. Q: Can the PASPLUS section and the SB section share the same set- tings? A: The PASPLUS's DMA setting must be different from the SB's DMA 1 to prevent a DMA and IRQ conflict. The IRQ is shared between the two sections; running SB_ON allocates the IRQ to the SB section, and running SB_OFF allocates the IRQ to the PASPLUS section. 5. Q: What are the symptoms of a DMA and IRQ conflict on the PASPLUS section? A: DMA conflict causes digital audio to be distorted or no digital audio. It can also cause the system to hang, reboot or issue parity error. IRQ conflict causes digital audio to loop and no synthesized audio. 6. Q: What are the symptoms of an IRQ and I/O port conflict on the SB section? A: The game does not produce digital audio or digital audio is distorted, or, running the game causes the computer to lock up. 7. Q: What causes a Memory Parity Error? A: A DMA conflict. 8. Q: Which jumpers on the sound card can I change? A: The only ones that can be changed are the SB jumpers: J10 for I/O port, J11 for DMA 1 9. Q: How do I enable/disable SB compatibility mode? A: To enable SB mode, run SB_ON; the IRQ set by Q:x in CONFIG.SYS will become SB's IRQ. To disable SB mode, run SB_OFF; the IRQ will become PASPLUS's IRQ. If you would like to disable SB compatibility completely, i.e. so that the SB section will not use DMA 1, IRQ or I/O, float both of the shunts for J10 and J11 (by putting the shunt on one pin only). 10. Q: Does the PASPLUS work in a 486/50, or, What computers does the PASPLUS work in? A: The PASPLUS was designed around the IBM AT specification. It will work in a 486/50 if the bus (I/O CLK) speed is lowered down to 8MHz. Please note that this is not the same as the CPU speed. Once it works fine at 8MHz bus speed, you can experiment at a higher bus speed. ************************PASPLUS SOFTWARE INSTALLATION************************** 1. Q: How much disk space is needed to load all the files on the hard drive? A: About 5-6MB. 2. Q: What drivers can be loaded high? A: If there is sufficient upper memory available, you can load MVSOUND.SYS, TSLCDR.SYS (or SONY_PFM.SYS) and MSCDEX.EXE high. 3. Q: I have just received a new version of the PASPLUS Installation Disks. Can I install it over the old version? A: It is best to remove the PROAUDIO directory including all sub- directories first before you install the new version. 4. Q: Why does the INSTALL program only allow DMA 1 or 3 to be selected? A: Most existing DOS applications only support DMA 1 and 3. You can use a text editor such as MS DOS 5.0's EDIT to change the D:x parameter on the MVSOUND.SYS statement in CONFIG.SYS. 5. Q: The INSTALL program causes my computer to lock up, or, How do I manually install the software? A: To manually install the PASPLUS software on Installation Disks 1 & 2, do as follows: Add the "C:\PROAUDIO" to the path statement in AUTOEXEC.BAT. Reboot the computer. MD C:\PROAUDIO MD C:\PROAUDIO\MIDI MD C:\PROAUDIO\WAVE MD C:\PROAUDIO\STEREOFX MD C:\PROAUDIO\TBPRO Copy LHARC.EXE from the PASPLUS Installation Disk 1 to C:\PROAUDIO. Copy DIGISNDW.LZH to C:\PROAUDIO\WAVE. Copy MIDI.LZH to C:\PROAUDIO\MIDI. Copy MOD.LZH to C:\PROAUDIO\TBPRO. Copy PROGRAMS.LZH to C:\PROAUDIO. Copy PASPLUS.SYS to C:\PROAUDIO. Copy CHORD.WAV to C:\PROAUDIO. Rename PASPLUS.SYS to MVSOUND.SYS. Copy SFX.LZH from the PASPLUS Installation Disk 2 to C:\PROAUDIO\STEREOFX. From the C:\PROAUDIO directory, type LHARC X PROGRAMS.LZH From the C:\PROAUDIO\WAVE, type LHARC X DIGISNDW.LZH From the C:\PROAUDIO\MIDI, type LHARC X MIDI.LZH From the C:\PROAUDIO\TBPRO, type LHARC X MOD.LZH From the C:\PROAUDIO\STEREOFX, type LHARC X SFX.LZH Add the following line to CONFIG.SYS: DEVICE=C:\PROAUDIO\MVSOUND.SYS D:3 Q:5 Reboot the computer. 6. Q: What is MVSOUND.SYS for? A: It enables the PASPLUS to produce sound under DOS and is also required for WIN31 drivers. 7. Q: After I installed the PASPLUS Installation Disks and reboot the computer, right after MVSOUND.SYS finishes loading, I hear crackling/scratchy noises coming out of the speakers. A: Make sure your Installation Disks have the current version of 1.2. Add "T:1" to the end of the MVSOUND.SYS statement. Save CONFIG.SYS and try again. Refer to page 1-25 of the PASPLUS User's Guide v1.1 for an explanation. 8. Q: What parameters does MVSOUND.SYS support? A: D:x, where x is (0,1,2,3,5,6,7) for DMA for the PASPLUS section of the sound card. Q:x, where x is (2-7,10-15) for IRQ for the PASPLUS or SB section of the sound card. J:x, where x is 0 or 1, 1 is for Joystick Enabled (default), 0 is for Joystick Disabled. V:x, where x is from 1 to 100, which is the initial volume setting. T:x, where x is 0 or 1, 1 is to use the on-board oscillator, 0 is to use the motherboard's oscillator. Some computers such as 486/33 OPTI have improperly-designed oscillator which causes the OPL3 FM chip on the PASPLUS to produce random noises. See page 1-25 of the PASPLUS User's Guide v1.1 for an explanation. Note: Not all software support high-order DMA and IRQ (for example, TrakBlaster Pro). ****************************SCSI/SONY CD-ROM INTERFACE************************* 1. Q: What is TSLCDR.SYS? A: This is a SCSI CD-ROM driver written by Trantor Systems. It comes with the SCSI/Cable Driver Kit. The current version is 1.46B. The parameters that are supported are: D:x, where x is any device name that you assign to the CD-ROM device. R is for reset. 2. Q: What is SONY_PFM.SYS? A: This is a Sony CD-ROM driver written by Trantor Systems. It comes with the Installation Disk 1 of the Multimedia PC Upgrade Kit Plus. The parameters that are supported are: D:x, where x is any device name that you assign to the CD-ROM device. I:x, where x is an interrupt number different from the interrupt set in MVSOUND.SYS. S:32, is for speed--the number 32 cannot be changed. P:3, is for fetch and seek--the number 3 cannot be changed. 3. Q: What is MSCDEX.EXE? A: This is Microsoft CD-ROM Extensions. The current version is 2.21. The parameters that are supported are: D:x, where x is the same device name that is assigned to the CD-ROM device by TSLCDR.SYS (or SONY_PFM.SYS). M:x, where x is the number of 2K memory buffers, 10 is usually used. L:x, where x is the drive letter you want to assign to the CD-ROM drive. V is for a verbose listing of information about memory usage. E is for expanded memory usage. 4. Q: Which CD-ROM drives can I use with the PASPLUS? A: If the PASPLUS has a SCSI interface, you can use any drives listed in the SUPPORTED SCSI CD-ROM DRIVES section above. If the PASPLUS has a proprietary Sony CD-ROM interface, you can only use the Sony CDU-535 or Laser Library. Media Vision will provide an optional External CD-ROM Cable/Driver Kit to allow you to connect the PASPLUS-Sony version to the Laser Library which is an external CD-ROM drive. 5. Q: Do I have to use the PASPLUS's SCSI interface to control my CD-ROM drive which has its own controller? A: No. All that you have to do is to make sure that the CD-Audio signals are routed from the CD-ROM drive to the PASPLUS. There are 2 ways of doing this. The first way is to use a custom audio cable to connect the PASPLUS's internal audio input at J5 to the CD-ROM drive. This custom audio cable is part of the SCSI CD-ROM Cable/Driver Kit and is not available separately. If you would like to build this cable, please contact Customer Service to request for the cable specification to be faxed. 6. Q: I already have a SCSI adapter in my system. Will I have to re- move it if I install the PAS16? Can multimple SCSI adapters co-reside in my PC? A: You can have as many SCSI adapters in the same system as there are available slots. The PAS16's SCSI will not interfere with other SCSI adapters. The only possible conflicts would be con- flicts with DMAs, IRQs and I/O port used by the sound card. 7. Q: I have the Sony CDU-535 CD-ROM drive(or Laser Library). Can I use the PASPLUS-SCSI version to control the Sony drive? A: No. This Sony drive uses a proprietary Sony CD-ROM interface. Media Vision will release the PASPLUS-Sony internal or external version, in the near future to work with this drive. Please contact Customer Service after 8/1 to be added to a waiting list for us to contact you when this version is available. 8. Q: Can I use the PASPLUS-SCSI version to control other SCSI devices? A: Yes. Trantor Systems can be reached at 510-770-1400 for a $59.00 driver set which supports all SCSI hard drives, removable hard drives and magneto-optical drives. Currently there is no driver support for tape drives or scanners. 9. Q: I used to have the original PAS8 board and a SCSI/Cable Driver Kit and have just updated to the PASPLUS-SCSI version. Do I need an updated version of the CD-ROM drivers? A: Contact Customer Service for a free driver update for both TSLCDR.SYS and MSCDEX.EXE. 10. Q: I have the ATI Graphics Ultra (or Vantage) and when the TSLCDR.SYS driver loads it detects two SCSI addresses. I also experience problems with digital audio and get a red screen on WIN31. A: Make sure you have TSLCDR.SYS v1.46B or later. 11. Q: Which SCSI Interface is used on the PASPLUS? How do I write device drivers for it? A: The PASPLUS-SCSI version uses the Zilog's Z5380. Contact Media Vision Customer Service for documentation on the chip's speci- fication and the PASPLUS Software Developer's Toolkit. This software toolkit is currently under development. Customer Service is currently taking a waiting list. 12. Q: What is the transfer rate of the PASPLUS's SCSI (or Sony) CD-ROM interface? A: It has a maximum transfer rate of 690KB/sec. 13. Q: I get the error "No SCSI host adapter found". A: First, the SCSI CD-ROM driver is board dependent. If you would like to use the PASPLUS to control the CD-ROM drive, you need to use our TSLCDR.SYS driver v1.46B or later; otherwise, if you would like to use another SCSI controller (such as Adaptec or Future Domain) to control the CD-ROM drive, you need to use its driver(contact the SCSI controller manufacturer for the driver). Second, check the internal, flat ribbon SCSI cable to make sure it is properly connected to the PASPLUS. 14. Q: I get the error "No devices respond on this SCSI host adapter". A: First, make sure one of the computer's power cables has been connected to the back of the CD-ROM drive. Second, check the internal flat ribbon SCSI cable to make sure it is properly connected to the back of the CD-ROM drive. 15. Q: I get the error "Device driver not found: MVCD001. No valid CD-ROM selected". A: First, if you are using DR DOS 6.0, it is necessary to change the device name for both TSLCDR.SYS and MSCDEX.EXE statements from "MVCD001" to "TSLCD". Second, make sure that the device name in both of these statements match. 16. Q: I get the error "Incorrect DOS version". A: If you are using MS DOS 5.0, MSCDEX.EXE v2.2 requires that CONFIG.SYS has the statement "DEVICE=C:\DOS\SETVER.EXE". You should not get this error if you have MSCDEX.EXE v2.21. This driver comes with our SCSI/Cable Driver Kit or can be downloaded from Microsoft Multimedia BBS at 206-936-4082. 17. Q: I get the error "Invalid drive specification" when I type the drive letter assigned to the CD-ROM drive. A: First, make sure that you have "LASTDRIVE=X" in the CONFIG.SYS file, where X is the next logical drive letter after the letter assigned to the CD-ROM drive in the MSCDEX.EXE statement. Second, make sure that the TSLCDR.SYS (or SONY_PFM.SYS) driver statement precedes any driver statement that creates a RAM drive such as RAMDRIVE.SYS. Third, check if the TSLCDR.SYS (or SONY_PFM.SYS) and MSCDEX.EXE drivers have been loaded up properly. 18. Q: I get the error "CDR 101: Drive not ready". A: First,make sure that you are not trying to read a CD-Audio disk. Second, check in the internal, flat ribbon SCSI cable to make sure it is properly connected. Third, move the TSLCDR.SYS (or SONY_PFM.SYS) and MSCDEX.EXE statements to the end of CONFIG.SYS and AUTOEXEC.BAT. Having these statements at the beginning can sometimes cause this problem. Fourth, reduce to the generic CONFIG.SYS and AUTOEXEC.BAT and try again. 19. Q: I get the error "CDR 103: CD-ROM not High Sierra or ISO-9660 format reading drive X. Abort, Retry or Ignore?" A: First, check to make sure that you are not trying to read a CD- Audio disk. Second, this is usually caused by a software con- flict. Reduce to the generic CONFIG.SYS and AUTOEXEC.BAT and try again. 20. Q: At boot up, when the SONY_PFM.SYS loads, it causes the printer to print the screen. A: The driver on Installation Disk 1 will cause this problem. Download the current version of SONY_PFM.SYS in the file SONYBUS.ZIP from the BBS, or contact Customer Service to have Installation Disks (and Windows Drivers) Disks v1.2 sent to you. 21. Q: When the SONY_PFM.SYS loads, it takes 5 minutes to load making it look like the computer has locked up. A: This problem will appear if the Sony CD-ROM drive is not ins- talled in the system. Remark out the driver if this is the case. 22. Q: I do not hear any CD-Audio at all, or, How do I connect the internal CD-Audio cable? A: The internal CD-Audio cable may not have been properly connected or it is defective. There are two ways to route CD-Audio. The first way is to use a custom audio cable to connect the PASPLUS's internal audio input at J5 to the CD-ROM drive. This custom audio cable is part of the SCSI CD-ROM Cable/Driver Kit or included with the MPC Kit Plus, and is not available separa- tely. If you would like to build this cable, please contact Customer Service to request for the cable specification to be send to you. 23. Q: Does the PASPLUS support CD-ROM XA (extended audio)? A: No. This feature may be supported in the future. 24. Q: When I run an INSTALL program or any program on a CD-ROM disk, the drive light keeps flashing and the program does not execute. A: This is caused by an interrupt conflict. Remove the "/I:15" from SONY_PFM.SYS. Save CONFIG.SYS and try again. If problem is resolved, put back this "/I:X", where X is a different inter- rupt to try with. *********************************STEREO STUDIO FX****************************** 1. Q: Activating "Record" in SFX disconnects the channels. A: This problem has been reported to Engineering. ************************************SP SPECTRUM******************************** 1. Q: TAPIMV issues the error "FM sound card not found." A: Make sure your Installation Disks have the current version of 1.2. Add "T:1" to the end of the MVSOUND.SYS statement. Refer to page 1-25 of the PASPLUS User's Guide v1.1 for an explana- tion. 2. Q: I have the Media Vision MIDI Mate v1.0 (MIDI connector box) which worked fine on the PAS8. After I upgraded to the PASPLUS, MIDI IN does not work using the same MIDI Mate. A: Inside the MIDI Mate, there is a chip at U1 (next to the MIDI cable) called an opto-isolator. The old part number is 6N136. For the MIDI Mate to work with the PASPLUS, it needs the new part number which is 6N138. Contact Customer Service for an RMA number to have this chip updated if you have the old part number. 3. Q: The FMEDIT section in the PASPLUS User's Guide has missing pages to describe the Mixer, Display Setup, Trigger Note, Quitting, and Pop-up Windows. A: Please contact Customer Service for a copy of this sent by mail. 4. Q: I don't hear any sound when I play a .ROL or .MID in SP Spectrum. A: Make sure that Port is set to 2 for playing songs using the internal FM synthesizer. Set Port to 1 for playing out of an external MIDI equipment. Refer to the SP Spectrum section in the PASPLUS User's Guide for additional information. 5. Q: I get the error "Run time error. Divide by 0" when I run SP Spectrum. A: This is caused by an incorrect setup of the memory manager, commonly seen in QEMM and Wytek co-processor in 486 machines. Contact Quarterdeck or the manufacturer of the memory manager for assistance with reconfiguration. *******************************TRAKBLASTER PRO********************************* 1. Q: While running TBPRO, a MOD file plays for 20 seconds then abrupt- ly stops and system hangs up. A: This is caused by a DMA conflict. Make sure the PASPLUS section is not set for DMA 1 unless the SB compatiblity has been dis- abled. 2. Q: Does TBPRO support high-order DMA and IRQ? A: No. TBPRO only supports DMA 1,3 and IRQ 2,3,5,7. ***********************************MONOLOGUE*********************************** 1. Q: Running Monologue causes my computer to lock up. A: Monologue uses the SB section of the sound card. Monologue de- faults to IRQ 7 where as the SB section of the sound card de- faults to IRQ 5. To change Monologue's IRQ setting to match the card's setting, run Monologue's INSTALL. Press [F2] to select a sound accessory. Select the "Media Vision Products" driver and press [Enter]. Use the TAB key to highlight the IRQ settings. Then use the up arrow key to select IRQ 5 (or which ever IRQ is selected for MVSOUND.SYS). Press [Enter] when done. 2. Q: All possible SB's IRQs have been tried and Monologue still locks up or does not produce any audio. A: Select the "AdLib" driver instead of "Media Vision Products" and try again. 3. Q: Dr. DOS 6.0's memory manager causes Monologue to lock up the computer when using ALT-T to activate Monologue. A: First, run MEMMAX -U to disable upper memory. Second, run Monologue. Third, run MEMMAX +U to re-enable upper memory. 4. Q. The TALKDRVR.SYS is missing from the Monologue v3.0 For DOS disk. A: This driver was provided with Monologue v2.0 and has been removed from the disk for v3.0 by the software manufacturer (First Byte). 5. Q: The Monologue User's Guide indicates that there should be two 5 1/4" disks. A: There is only one 5 1/4" disk. 6. Q: The "Alt-T" key combination does not work. A: Some programs like WordPerfect or WordStar also use the same key combination which will create a conflict with Monologue. To resolve this problem, you need to assign a new hot key com- bination. Go into the Monologue directory. Run CONFIG.BAT. Select "Set speech and Display Parameters". From the Info Screen, select "Skip". Hit Tab and save this. Back at the Main menu, select "Change Hot Key Assignment". Choose a new Alt key combination that will not conflict with the program you wish to run. 7. Q: Monologue's "Alt-T" key combination does not work properly. Sometimes it does and sometimes strange things happen. A: First, delete the Monologue directory completely. Re-install Monologue and then try again. 8. Q: When I run "SAYFILE filename.doc" at the DOS prompt nothing happens. A: SAYFILE.BAT is missing a parameter to allow a DOC filename to be passed to the SAYF.EXE so that it can speak the file. Modify SAYFILE.BAT by changing the third line from "SAYF" to "SAYF %1" and then try again. Run "SAYFILE filename.doc". Press Enter. Then a graphical screen will display. Press Enter again and the file will be spoken. ***********************************AUDIOMATE*********************************** 1. Q: I am having trouble running Animator Pro with Audiomate. A: TAPIMV2 needs to be updated to support Animator Pro. Please contact Customer Service if you would like to be added to a waiting list for the update. *****************LOTUS 1-2-3 FOR WINDOWS WITH MULTIMEDIA HELP****************** 1. Q: Lotus 1-2-3 with Multimedia Help requires 4MB virtual memory to run under WIN31. WIN31 crashes when Lotus is initialized. A: Go to the Control Panel. Select 386 Enhanced. Select Virtual memory. At default, virtual memory size is set to 0KB and Type is Temporary. Select Change. Click on the down arrow in the Type field and select Permanent. Click on OK, and answer YES to all the prompts. Restart WIN31 and try again. ***********************WINDOWS DRIVERS AND POCKET TOOLS************************ The Windows Drivers disk uses InstallSHIELD v1.3 by The Stirling Group. 1. Q: What do I need to do before I install the PASPLUS Windows Drivers disk? A: If you have the PAS8 Windows drivers installed or have an older version of PASPLUS drivers, go into the Control Panel, Drivers, and remove all of the following drivers (if present): Media Vision aux volume driver [MCI] Media Vision MCI driver Media Vision mixer [MCI] Mixer control Media Vision wave driver Pro AudioSpectrum mixer Pro Audio MIDI driver Pro AudioSpectrum Wave/MIDI/Aux Voyetra/Media Vision OPL3 FM driver Restart WIN31 and then install the new drivers. Or, if you have Norton Desktop For Windows which will interfere with our Windows Driver's INSTALL program. To work around the problem, go into SYSTEM.INI, [boot] section. Replace "SHELL=NDW.EXE" with "SHELL=PROGMAN.EXE". Install the Windows drivers, restart WIN31, and make sure that all sounds work. Replace the "PROGMAN" by "NDW" in SYSTEM.INI. Restart WIN31. Go into Program Manager, File, Run to execute "SETUP /P" so that Norton will register the Multimedia Tools Group which has just been created. Or, if you are using DR DOS 6.0's SHARE which causes our INSTALL program to crash the system. To work around the problem, remove SHARE. Re-boot the computer. Then install our Windows drivers. 2. Q: While installing the PASPLUS WIN31 drivers, I get the error "You must first load Multimedia Extensions." A: First, go into the Control Panel, Drivers applet to check the installed drivers list. There must be MIDI Mapper, Timer, [MCI] Sound, [MCI] MIDI Sequencer. Second, check the SYSTEM.INI file. Under the [boot] section, there should be "DRIVERS=MMSYSTEM.DLL". If any of these items are missing, WIN31 has not been properly installed. Installing WIN31 over an older version of windows may have caused this problem. The only solution is to install WIN31 from scratch and then install the PASPLUS drivers. 3. Q: After the PASPLUS Windows drivers installation, starting WIN31 causes the error "Can't find ver. 2.00 of VDMAD.386." A: Some Windows applications replace this driver by their own DMA driver, such as Norton tape backup software which puts under the [386Enh] section of the SYSTEM.INI, the statement "DEVICE=VDMADX.386". First, put a semi-colon ";" infront of the whole statement. Second, add the statement "DEVICE=*VDMAD" to the beginning of the [386Enh] section. Restart WIN31 and try again. 4. Q: Do I need MVSOUND.SYS for Windows? A: Currently, yes. In the future, the PASPLUS's Windows drivers will not have to depend on MVSOUND.SYS. 5. Q: Can I use different IRQ and DMA settings under Windows, than under DOS? A: The DMA set in SYSTEM.INI for Windows can be different from the DMA set in CONFIG.SYS for DOS as long as Windows is started in 386-Enhanced mode. However, if WIN31 is started in standard mode, you must make the settings the same. 6. Q: What is the advantage of using a high-order DMA and IRQ? A: High-order DMA allows 16-bit DMA transfer which enables the MVPROAUD.DRV sound driver to handle digital audio more efficiently and also to provide more available DMA selections. High-order IRQ only provides more available IRQ selections. 7. Q: I have just received the latest version of the PASPLUS Windows Drivers disk. Do I have to remove the older version first? A: Yes. Please read the beginning of this section for the list of drivers to remove. Then restart WIN31 before installing the new drivers. 8. Q: Sound plays normally under DOS using the selected DMA and IRQ setttings, but loops under Windows using the same DMA and IRQ settings. A: This is caused by an IRQ conflict. Edit the SYSTEM.INI file to change the IRQ setting under [mvproaud.drv] section. 9. Q: Pro Mixer's wave meter points at the beginning of the red area instead of at zero. A: The WIN31 Drivers and Pocket Tools v1.4 will resolve this problem. Please contact Customer Service after 8/1 to check if this version is available. 10. Q: What do I have to do before I can record using Pocket Recorder or Sound Recorder? A: Go into Pro Mixer or Pocket Mixer to set the audio input source to recording mode. 11. Q: Does the Pocket Recorder support the Cut, Copy and Paste features? A: These features will be supported in the next release. Please check with Customer Service after 8/1 to find out if a new version of Windows Drivers and Pocket Tools v1.4 is available. 12. Q: I get the errors "Can't find input device with pid." and "Can't find output device with pid." when trying to run Pocket Recorder. A: Make sure the MVSOUND.SYS statement appears in CONFIG.SYS and that the driver loads properly when the computer boots up. 13. Q: I get the error "PREC has caused a General Protection Fault error in USER.EXE..." A: This error occurs most frequently in 286 computers and also in faster computers which have less than 2MB of virtual memory under Windows. To help us troubleshoot this problem, first, please download PRECGPF.ZIP (PREC.EXE with GPF error checking) from the BBS. Second, run DRWATSON.EXE (a WIN31 utility). Third, run the new Pocket Recorder. When WIN31 issues the GPE, all the necessary information are stored in DRWATSON.LOG. Fourth, print out this log and fax it to Technical Support. 14. Q: While recording under Pocket Recorder, if I open/close/use other applications, there are clicking/popping sounds that also get recorded. A: This problem has been reported to Engineering and is currently being researched. 15. Q: Pocket Recorder's OLE (Object Linking & Embedding) does not work properly. A: The OLE feature is not fully implemented. Please document the problems in detail and fax or mail to Technical Support to be forwarded to Engineering. 16. Q: A file recorded using RECFILE.EXE (PASPLUS's DOS utility) plays back fine under Pocket Recorder but this same file will not play back under Media Player. And under Sound Recorder, loading this file will cause the "General Protection Fault Error In Sound Recorder". A: A new version of RECFILE.EXE, dated 6-22-92 or later, does not have this problem. On BBS, download PPLUSREC.ZIP. On Compuserve, download TOOLS.ZIP. 17. Q: How do I play CD-Audio under WIN31? A: First, put a CD-Audio disk into the CD-ROM drive. Failure to do this will cause the [MCI] CD-Audio driver to not install pro- perly. Second, go into the Control Panel, Drivers. Click on the Add button. Select "[MCI] CD-Audio" driver. Click on the OK but- ton. WIN31 will prompt you for the Microsoft Windows Disk 4. Third, after this driver has been properly installed, go into Media Player. Select Device. CD-Audio should be one of the choices for you to select from. 18. Q: I do not get any FM sound when I run DOS games under the DOS shell of Windows. A: The OPL3 FM synthesizer chip on the PASPLUS can operate in either OPL3 (4-operator) mode or 3812 (2-operator) mode. Under Windows, Voyetra's OPL3.DRV driver puts this FM chip into the OPL3 mode to produce rich FM sounds. However, existing games only support the 3812 mode. This driver will put the OPL3 chip back in 3812 mode upon exiting WIN31 to go back to DOS. However, wihle still under Windows, if the user attempts to run a DOS game or application which supports AdLib, FM sound will not be audible. 19. Q: Under Media Player, CANYON.MID plays properly but when I play other MIDI files, I don't hear any music. A: WIN31 only supports General MIDI. The MIDI files that you have may be Non-General MIDI. Try the following. Go into Control Panel, MIDI Mapper. Select the Pro AudioSpectrum setup. Click on Edit. Under the Port Name column, select "Media Vision FM Synth" for channels 1-10 and 13-16 and then save the setup. Now all MIDI songs should play; however, they may not sound correct. ************************************PAS.EXE************************************ 1. Q: How do I adjust the volume for the SB section of the sound card. A: Run "PAS SET SB TO XX" where xx is 0-100. 2. Q: DOS software produces no volume or very low volume, especially after exiting WIN31. A: Run "PAS RESET" and try again. ********************************RECFILE, PLAYFILE****************************** 1. Q: How do I use the command parameters Vxxx, V+xxx and Fx for RECFILE.EXE? A: Vxxx, where xxx is a number from 000-127 for voice-activated level. Only sounds at and above this level get recorded. V+xxx, where xxx is 000-127. Record all when voice is activated at threshold. Fx, where x is between 0-6 and selected using the following guidelines: Filter Value Limiting Frequency Sampling Rate Frequency Range 6 18 KHz 44 KHz near CD 5 16 KHz 32 KHz cassette 4 12 KHz 24 KHz FM radio 3 9 KHz 18 KHz AM radio 2 6 KHz 12 KHz telephone 1 3 KHz 6 KHz male voice 0 0 KHz mute 2. Q: When PLAYFILE.EXE starts and stops, it produces a "popping" sound. A: Get a newer version of PLAYFILE.EXE. Please download PPLUSREC.ZIP from the BBS. 3. Q: I do not hear any sound when I play back under WIN31's Media Player a file which has been recorded using RECFILE.EXE. A: Get a newer version of RECFILE.EXE. Please download P16REC.ZIP from the BBS. 4. Q: I get the error "File is full or blocked" when I run RECFILE.EXE. A: This problem is caused by slow system throughput. First, reduce to a generic CONFIG.SYS and AUTOEXEC.BAT. Second, make sure the hard disk has been optimized (unfragmented). Third, try at a lower sampling rate or try recording to a ramdrive (use DOS's RAMDRIVE.SYS). *******************************CD-ROM APPLICATIONS***************************** 1. Q: After running Compton's Multimedia Encyclopedia, I only hear sounds out of one channel. A: When Compton's plays digital audio (represented by .WAV file extension), it puts the CD-ROM drive into mono mode and also shuts down one channel. For a temporary solution, you need to do a cold boot to reset the CD-ROM drive. To resolve this problem, download COMPTONS.ZIP from the BBS or contact Customer Service to have this file sent via mail. 2. Q: While installing MS Bookshelf, at 99% completion, installation aborts with an error message in SETUP.INF file. A: First, back up SETUP.INF. Second, go into SETUP.INF and remove all lines that start with a semi-colon ";" and then save it and re-install Bookshelf. 3. Q: National Geographic Society's Presidents Starting With George runs fine but does not produce audio. A: This application supports SB. During installation, the driver statement "DEVICE=SNDBK12.SYS 1" gets added to CONFIG.SYS. This driver defaults to IRQ 7 and I/O port 220h and DMA 1. The SB section of the sound card defaults to DMA 1, IRQ 5 and I/O port 220h. Edit the CONFIG.SYS to show "DEVICE=SNDBK12.SYS 1 5 220", where 5 is for IRQ 5 and 220 is for I/O port 220h, or which ever settings you have for the SB section of the sound card. *************************************GAMES************************************* All SB games use DMA1, an IRQ and an I/O port. Some SB games look for the following statement in AUTOEXEC.BAT: "SET BLASTER=A220 Q5 D1 T3", where A220 is for I/O port 220h, or which ever I/O port is selected at J10. Q5 is IRQ 5, or which ever IRQ is selected for MVSOUND.SYS in CONFIG.SYS. D1 is for DMA 1 which is required for SB compatibility. Try with T2 or T3 for timer. Other SB games do not look for this statement to find the settings but allow you to set the settings via an install program or by modifying a configuration file. A few games default to certain settings and do not allow the user to change these settings to match the board settings. Make sure that the game's settings match with the settings used by the SB section of the sound card. At default, the SB section uses IRQ 5, I/O 220h. Refer to the game's user guide or contact the game manufacturer for assistance. Some games do not work properly if the computer is running in TURBO mode. On most computers, there is a TURBO button on the front. If this button is not found, disabling the internal/external memory cache in the computer's CMOS setup achieves the same result. 1. Q: The joystick does not work at all or does not work properly when using the PASPLUS's joystick port. A: First, some computers have a built-in joystick port on the motherboard. Other computers have a multi-I/O board that has a joystick port. Make sure that only one joystick port is enabled and the other one is disabled. Second, if the computer is too fast that may also cause a problem. Reduce the computer's BUS (I/O CLK) speed and try again. Refer to your computer's user's guide for instructions on how to adjust the BUS (I/O CLK) speed. 2. Q: I do not get any sound effects and/or music while running games, or, the sounds produced by the games are very faint. A: Run "PAS RESET" and then try running the games again. 3. Q: I have games that have already been installed before I installed the PASPLUS. These games are still playing through the internal PC Speaker. A: You need to re-select the sound card or re-install each game. Please refer to the guides for these games or contact the game manufactuers for assistance. 4. Q: Links, The Golf Game, by Access, causes my computer to lock up. A: Links defaults to IRQ 3 and I/O 220. And the PASPLUS defaults to IRQ5 and I/O 220. Run SETBLAST.EXE (which came with Links) to change the defaults used by Links to match whichever settings used by the PASPLUS. 5. Q: Wing Commander II, by Origin, causes my computer to lock up or does not produce any digital audio. A: First, make sure you have enabled speech in the WC II's INSTALL.EXE program. Second, make sure you have expanded me- mory. Third, if you use QEMM 6.0, the "Stealth" option may distort sounds and lock up the computer. Fourth, check the WC II's WC2.CFG file. At default, this file contains "v a904 c27", where "c" indicates Sound Blaster driver, "2" indicates I/O 220, and "7" indicates IRQ 7. Change these two digits to match the SB settings on the PASPLUS. 6. Q: Falcon 3.0, by Spectrum Holobyte, does not play any radio voice messages and produces popping sounds. A: Try running the computer in non-TURBO mode or by disabling the internal/external memory cache. If the problem persists, please contact Spectrum Holobyte at (510) 522-1164 to request a software patch. The current revision is D. Any problems that you experience using this patch should be reported back to Spectrum Holobyte. 7. Q: I have some Disney Software games a that have problems with digital audio. A: Please contact Disney Software at (818) 567-5340 to request a software patch. Any problems that you experience using this patch should be reported back to Disney Software. 8. Q: I have some Lawrence Productions games that have problems with digital audio. A: Please contac Lawrence Productions at (800) 421-4157 to request an updated CT-VOICE.DRV. Any problems that you experience using this patch should be reported back to Lawrence Productions. 9. Q: a. LHX, by Electronic Arts, only plays sounds out of the internal pc Speaker. b. Ultima V1, by Origin, produces distorted/noisy sound effects and music. A: Please slow down the computer and try again. This game does not abide by the sound requirements of the FM synthesizer chip, creating a problem when running in fast machines. 10. Q: Robin Hood, The Legend of the Long Bow, by Sierra, produces poor or no digital audio. A: If the PASPLUS is currently set at IRQ7, please select a diffe- rent IRQ, for example IRQ5, and then try again. 11. Q: My game requires that I load the AdLib SOUND.COM or the Creative Labs SBSOUND.COM driver before starting up the game. A: Media Vision has developed our own version of this driver. It is currently available on our BBS. The filename is FM.ZIP. 12. Q: Ultima Underworld does not produce any digital audio. Music plays fine. A: After you have finished installing the game and selected the Sound Blaster driver. Run UWSOUND, which comes with Ultima Underworld, to select the IRQ setting to match with the PASPLUS's IRQ setting. 13. Q: I am having trouble running Interplay's Star Trek: The 25th Anniversary. Can't select the Pro AudioSpectrum from the sound options. A: The Pro AudioSpectrum option is for the PAS8. The PAS8 uses a 2-operator FM synthesizer chip, and the PASPLUS uses a 4-operator FM synthesizer. The AdLib or SB sound options should work fine. 14. Q: After exiting Windows 3.1 and running Sierra's Mixed-Up Mother Goose, FM sounds are faint. Cranking up volume helps but ex- poses background noise. A: The PASPLUS's VPASD.386 driver will be updated to resolve this problem. 15. Q: I am having trouble running Microprose's Gunship 2000. A: Microprose has developed new sound drivers which can be down- loaded from our BBS. The file name is GUNSHIP.ZIP which contains different driver files for different IRQ settings. During GS2000's setup routine, select the AdLib driver. Select the correct driver from this zip file to match with the IRQ setting set by MVSOUND.SYS. The drivers assume DMA 3 on the PASPLUS and PAS16 and DMA 1 on all other cards. 16. Q: I am having trouble running Kings Quest V on CD. Music plays fine but there is no speech. A: First, try "PAS RESET". Second, make sure that the SB driver has been selected. Third, make sure that the CD-ROM drivers have been properly loaded and that the CD-ROM drive is respon- ding since KQ5 needs to access the CD-ROM drive to play speech. 17. Q: I am having trouble running Microprose's F1-17. Sounds play at the wrong speed. A: This game plays FM synthesized audio. Make sure your Instal- lation Disks have the current version of 1.2. Add "T:1" to the end of the MVSOUND.SYS statement. Refer to page 1-25 of the PASPLUS User's Guide v1.1 for an explanation. 18. Q: Does Wolfenstein 3D work on PASPLUS? A: Yes. We have tested this game and found it to work properly on PASPLUS. 19. Q: Does Sherlock Holmes on CD work on PASPLUS? A: Yes. We have tested this game and found it to work properly on PASPLUS. ******************************BUS MASTERING DEVICE***************************** 1. Q: I hear periodic clicking sound or static noise whenever the hard disk's light goes on (while drive is being accessed). A: Lower the bus on-time and increase the bus off-time by the same amount so that the on-time is smaller than the off-time, or ex- periment to find the best ratio. We discovered this from using the Adaptec 1542B SCSI Hard Disk Controller. The install program for this card adds the following statements to CONFIG.SYS: DEVICE=C:\ASPI4DOS.SYS /N11 /F5 DEVICE=C:\ASPIDISK.SYS Where N11 is 11/16ms and F5 is 5/16ms (default settings). The problem was resolved when we changed to N5 and F11. **************************SOFTWARE DEVELOPER TOOLKIT*************************** 1. Q: I need a software developer toolkit. A: We are currently working on it. Please contact Customer Service after 8-1-92. ******************************OS/2 DRIVER SUPPORT****************************** 1. Q: Are there any plans to support OS/2 v2.0? A: Yes, we are currently working on it. Please contact Customer Service after 10-1-92. ******************************WINDOWS NT SUPPORT******************************* 1. Q: Are there any plans to support Windows NT? A: Please check with Customer Service after 10-1-92. ***************************HOW TO REACH MEDIA VISION*************************** Main: 800-348-7116 and 510-770-8600 Fax: 510-770-8648 and 510-770-9592 Sales: 800-845-5870 Contact Media Vision Technical Support for technical assistance on: Stereo Studio F/X, SP Spectrum, Software Controlled Mixer (PAS.EXE), TrakBlaster Pro, Monologue v3.0 for DOS, Music and Sound Effects Library, AudioMate, Windows Drivers and Pocket Tools. For other software packages including Windows 3.1, please contact the software manufacturers for assistance. If you need software update, a Return Material Authorization (RMA) number for a defective product, RMA status, or have any non-technical customer-related issues, please contact Customer Service. If you have technical questions that are not covered in this list, please contact Technical Support via phone, fax or BBS. Customer Service and Technical Support can be reached at: 800-638-2807 and 510-770-9905 CompuServe: GO MEDIAVISION BBS: 510-770-0968 (2400 Baud) 510-770-0527 (9600 Baud) 8 Bits, No Parity, 1 Stop Bit Assign your own account name and password. To download a file, for example PPLUSWIN31.ZIP, do as follows: At the Main Menu, select F for Files. At the Files Menu, select D for Download. Enter in the filename here. -- Ken Germann ZZZZ EEEE OO SSS ZEOS International, Ltd. support@zeos.com INET Z E O O S Technical Support Dept. uunet!zeos!support UUCP Z EE O O SS 530 5th Ave N.W. 800-228-5390 VOICE Z E O O S St. Paul, MN 55112 612-633-7337 ZZZZ EEEE OO SSS FAX 612-633-4607